Payment and Refund Policy
Last updated: 6 October 2026
Scope of the Policy and the Products or Services It Covers
This Payment and Refund Policy applies to all purchases of digital courses, professional resources, and related services offered by celebmixel through its website. The services focus on studio production in motion, including studio equipment setup, dynamic camera operation, lighting and sound waves, and creating smooth high-quality workflows for television news and live shows. It covers all paid access to online materials, subscriptions for ongoing content, and any bundled professional training packages sold to customers in the United Kingdom.
Prices, Currencies, Taxes, and Any Additional Charges
All prices are displayed in British Pounds Sterling (GBP). Value Added Tax (VAT) at the prevailing UK rate is included where applicable for consumers. No hidden fees apply to standard purchases, but optional add-ons such as extended access periods or personalised feedback sessions may incur extra charges clearly shown at checkout. Currency conversion fees may apply if paying from outside the UK, and customers are responsible for any bank charges imposed by their payment provider.
Accepted Payment Methods, Payment Authorisation, and Payment Security
Accepted payment methods include major credit and debit cards, bank transfers, and secure digital wallets. Payments are authorised at the time of order placement. All transactions are processed through secure third-party gateways that comply with UK payment standards. celebmixel does not store card details. Authorisation ensures funds are reserved until the order is confirmed or cancelled.
Order, Booking, or Service Confirmation and When a Contract Is Formed
A contract forms when you receive an order confirmation email after successful payment. This confirmation outlines the specific course access details, start dates if applicable, and terms. Until this email is sent, no binding agreement exists, and you may cancel without penalty.
Cancellation Rights and Applicable Cancellation Periods
Under UK consumer law, you have a 14-day cooling-off period from the date of purchase for most digital services. Cancellation within this period entitles you to a full refund if access has not yet begun. For subscriptions, cancellation can occur at any time, but refunds are limited to unused portions after the initial period.
Refund Eligibility, Exclusions, and Non-Refundable Items or Services
Refunds are available for unused digital content within the cooling-off period or if the service is defective. Exclusions include completed courses, downloaded materials, promotional bundles, and any services where access has been fully utilised. Non-refundable items cover customised training sessions and expired access periods.
The Step-by-Step Procedure and Information Required to Request a Refund
To request a refund, contact [email protected] or use the form on the Contacts page, providing your order number, purchase date, reason for refund, and any supporting details. Include proof of purchase and a description of the issue. Requests must be submitted in writing within the eligible timeframe.
Inspection, Approval, Rejection, and Notification of the Refund Decision
Upon receipt, celebmixel will inspect the request within 10 business days. Approval or rejection is communicated via email, explaining the decision. If approved, processing begins immediately. Rejections include reasons such as elapsed cooling-off periods or prior access to content.
Refund Method, Processing Time, and When Funds Should Reach the Customer
Refunds are issued to the original payment method. Processing takes up to 14 business days, with funds typically reaching your account within 5 to 10 additional days depending on your bank. Bank transfers may vary slightly in timing.
Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant
Digital content refunds require that no substantial access has occurred. Subscriptions allow mid-term cancellation with pro-rata refunds after the cooling-off period. Promotional offers are non-refundable once redeemed, and services like live workshops follow separate booking terms outlined at purchase.
Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud
Failed payments result in order cancellation with notification. Duplicate charges are investigated and refunded promptly upon verification. Chargebacks are handled per card provider rules, and suspected fraud leads to immediate account review and potential reporting to authorities while suspending access.
Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude
This policy does not affect your statutory rights under UK consumer protection laws, including the Consumer Rights Act 2015 and Consumer Contracts Regulations. You retain rights to remedies for faulty services regardless of this policy.
Contact Route, Policy Changes, and Last-Updated Date
For questions, reach [email protected], 01494 671234, or Beaconsfield Studios, Station Road, Beaconsfield, Buckinghamshire, HP9 1LG. Policy changes take effect upon posting with the updated date. The current version was last revised on 6 October 2026. Continued use of the site indicates acceptance of the latest terms.